Welcome to our support docs! This article explains how to use these docs and what the enDAQ name means.
In this Article
Using our Help Docs
Why the Docs?
Up until recently, we did what our competitors do, offer a PDF user manual and a PDF datasheet. Initially, this worked well but we discovered two primary disadvantages of this approach:
- User manuals are static - Our product line is continually advancing with new features constantly. We found the user manual continually being out-of-date and not including different new elements. We needed more dynamic documentation that we could update frequently and easily.
- User manuals are difficult to search through - Our user manual, as of recently, is 80 pages. A small percentage of people liked being able to print out and read the user manual front-to-back, but most customers found such a long document difficult to traverse through to find the topic they were interested in.
These new help docs address both of these concerns directly. Our customer success team can easily edit articles within the same portal that we use for emails and chat. And these docs are easily searched to help you find your answer faster!
The help docs are structured with several topic categories shown on the homepage or when you are in an article, on the left side. Each category will have a main overview page that will include links to specific articles with more details on a topic. The overview article will also include a few relevant FAQs. Once in an end article, there will be a brief introduction and then a table of contents for that article (like this page!).
A big element of the site is the search bar which is on the top left of every page, or front and center on the main page. Please let us know if you are searching for something and can't find it, we can add keywords to relevant articles to help these come up in searches (and we can write more articles if/when the current content doesn't address the question!). Another tip is that this link will provide a list of the most popular articles that are dynamically generated.
Printing an Article
You'll notice that on the top right of every article will be a print icon that will format the articles appropriately for a printer-friendly version (navigation is hidden and all links are shown).
What is enDAQ?
Many of you know us as Slam Stick, so what is this enDAQ name and why? Below is a summary and here is a presentation recently given at a conference that gives the overview of the company and the new brand.
Slam Stick Beginnings
The original Slam Stick was developed to meet our piezo vibration energy harvesting customers. They typically would ask us how much energy could they harvest and what was the right product to meet their needs, and the answer was it depends on your test environment. At the time, there were no low-cost and easy-to-use recorders out there that could sample fast enough to provide an accurate representation of the vibration environment - so we developed one!
This recorder had one triaxial accelerometer and 16 MB of storage with a small battery to allow for about 10 to 15 minutes of recording, just enough to get an idea of the environment. The product worked great for its intended use but we quickly started finding many other customers use it for general vibration testing.
US Navy Investment
In 2011 the group responsible for sustaining the F/A-18 aircraft ( PMA 265) saw the Slam Stick and thought that a device like this could really improve their testing costs and time. But they needed more storage and battery capacity, better acceleration data, time stamps, better software etc. So in 2012 Mide proposed for and was awarded a 2-year contract to develop a new and improved recording system. In 2014 that product developed for the Navy
Slam Stick Growth
Up until the launch of the Slam Stick X, Mide had sold just over 200 Slam Stick (classic) units annually. When the Slam Stick X was launched in mid-2014 we sold just over 40 units by years end. The following year (2015) over 500 units, the following year(2016) over 800, and in 2017 we shipped over 2,000 units. In 2018 this growth continues and we see no end in sight! To see a snapshot of some of the customers we've had in this short run and the typical applications, be sure to check out our article on Why enDAQ? and to look through some example data posted on our community forum.
Launch of enDAQ
The Slam Stick name and products have served us well over the years but as we look forward we see the growth of this test and measurement platform that we are building. Future products will start including wireless communication, onboard processing, external sensor inputs etc. On the software side, we continually advance the capabilities with more analysis features and someday, a cloud-based software offering. We needed a brand name that could encompass, not just a vibration recorder, but this growing test and measurement platform. After many internal discussions and trial and error, we ended on enDAQ for Engineering Data Acquisition (DAQ). Soon we will be launching a dedicated and standalone website for these products and software and are committed to continually advancing the product and software (see our public roadmap).