Troubleshooting & FAQs

Some common FAQs and troubleshooting questions are answered below. If you experience an issue that is not covered here, or if the suggested actions do not resolve the problem, please contact our Customer Success Team for more help.



Frequently Asked Questions

Note: Performing a Hard Reset of Your Device

Many common failure modes can be resolved by performing a hard reset of the device. This is achieved by holding down the button for 10-30 seconds or until the LEDs light up. The initial button press/hold will cause the LEDs to indicate current battery life. Continue holding down the button until the LEDs light up and then let go. This will not delete any data on the unit or change the configuration, it just reboots it.

How many sensors are in an enDAQ and how accurate are they?

There are typically 2 triaxial accelerometers, 2 temperature, 2 pressure, humidity, light, and an orientation (gyroscope or quaternions) sensor. There are a lot of sensors!  More information on the specific sensors (including the actual part number of the sensor) is available in our Embedded Sensor Specifications article

How long does the battery last?

This depends on the sample rates used, triggering conditions, age of the battery, and temperature.  Our  battery specifications article provides more details and includes a calculator to estimate battery life depending on settings applied.

What happens when a piezoelectric accelerometer experiences an acceleration level outside its measurement range?

This can cause the charge amplifier within the accelerometer to saturate which will result in a logarithmic decay following the event.  Our blog on piezoelectric accelerometers goes into more detail on why this happens.  Sometimes this occurs because of high-frequency vibrations which can excite resonances inside the accelerometer.  In this case, you may need some mechanical damping.  The piezoresistive accelerometers are the best for shock testing however as they do not experience this issue and even have internal gas damping to prevent resonance issues.  PCB Piezotronics also has a nice application note with more information on this "issue" with piezoelectric accelerometers. Below is an image showing some data captured by two different devices with piezoelectric and piezoresistive accelerometers to show the difference.

Why does the enDAQ Sensor measure +1g at rest, shouldn't it be -1g?

This is a good question and caused some initial panic internally at Mide when we first introduced units with the DC accelerometer. It's very counter-intuitive at first but let's try and explain it! The short answer is that accelerometers measure a deviation in acceleration from free-fall. So at rest, there is +1g acting upward to keep it still and overcome Earth's gravitational acceleration downward.

Accelerometers have a suspended proof mass and they measure the strain on springs holding that proof mass. When the device is on your desk the proof mass isn't perfectly centered so it can see that shift in location. When in free fall the proof mass becomes centered and therefore it measures 0g acceleration... at least that's how I've explained it to myself. There's a bit more formal of an answer related to Einstein's "equivalence principle." Below is an excerpt from Wikipedia that has a bit more information.

An accelerometer measures  proper acceleration, which is the acceleration it experiences relative to freefall and is the acceleration felt by people and objects.[2] Put another way, at any point in spacetime the equivalence principle guarantees the existence of a local inertial frame, and an accelerometer measures the acceleration relative to that frame.[3] Such accelerations are popularly denoted g-force; i.e., in comparison to standard gravity.

An accelerometer at rest relative to the Earth's surface will indicate approximately 1 g  upwards, because any point on the Earth's surface is accelerating upwards relative to the local inertial frame (the frame of a freely falling object near the surface). To obtain the acceleration due to motion with respect to the Earth, this "gravity offset" must be subtracted and corrections made for effects caused by the Earth's rotation relative to the inertial frame.

The reason for the appearance of a gravitational offset is Einstein's  equivalence principle,[4] which states that the effects of gravity on an object are indistinguishable from acceleration. When held fixed in a gravitational field by, for example, applying a ground reaction force or an equivalent upward thrust, the reference frame for an accelerometer (its own casing) accelerates upwards with respect to a free-falling reference frame. The effects of this acceleration are indistinguishable from any other acceleration experienced by the instrument, so that an accelerometer cannot detect the difference between sitting in a rocket on the launch pad, and being in the same rocket in deep space while it uses its engines to accelerate at 1 g. For similar reasons, an accelerometer will read zero during any type of free fall. This includes use in a coasting spaceship in deep space far from any mass, a spaceship orbiting the Earth, an airplane in a parabolic "zero-g" arc, or any free-fall in vacuum. Another example is free-fall at a sufficiently high altitude that atmospheric effects can be neglected.

The Device Appears “Frozen” and is Unresponsive

If the unit is not responding to button presses and/or displays a constant LED indication (even when unplugged from power) the software is hanging up.  Try a hard reset by holding down the button for 10 seconds. If this doesn’t resolve the issue, contact Midé for assistance.

No LED Activity after Pressing the Button

This may be due to the battery being depleted and therefore the device requires charging.  Also try a hard reset by holding down the button for 10 seconds. If this doesn’t resolve the issue, contact Midé for assistance.

There are No New Recording Files on the Device

This question comes up often.  Remember the device will never start recording or looking for a trigger until the button is pressed regardless of the trigger configuration. Another possible explanation is that the trigger conditions were never met.  Also, check to ensure there is storage space available on the device (it appears as a standard USB flash drive).  The battery could have also died that prevented the unit from recording.  Finally, make sure to read the Recording File Naming & File Structure Section to understand how files are named and stored on the device.  If the problem persists, contact Midé for assistance.

Data File is Corrupted or Does Not Display Data 

The device may have suddenly run out of power and therefore did not close out the file properly.  This can happen rarely due to battery dips; but can also happen from sudden and extreme impact events directly to the device, water damage, and rapid temperature swings.  When the file is corrupt you may not be able to open it, or it is more likely that the file will open but only display a few seconds worth of data even though the file should have minutes or even hours.  Unfortunately, this means that the few seconds of data are being repeated throughout the file due to the corruption.

There are a couple of ways to prevent this from happening in the future:

  • Update your firmware - we are always adding more functionality to try and handle this condition better.  See here for more information.
  • Record for shorter time periods and retrigger - this will ensure that if there is a corruption again, it only affects the last file in your test; not the full duration.  We'd recommend setting 15-minute recording intervals with a 1-second delay, then re-trigger.  See here for more information.
  • Connect to external power - the battery may be older and/or the temperature range may be making it especially susceptible to failure.  We'd recommend using an external power source if this is the case.
  • You may need a new unit - the battery is, unfortunately, a primary driver of failure.  Rechargeable batteries age with time, temperature, and usage.  It may be time to replace the device.  See here for more information on battery age.

When the Device Initially Plugs into Power, only the red LED Flashes

This indicates an error code.  Take note of the number of times the LED flashes and contact Midé for assistance.

The Device does not appear in “My Computer” when Connected

Wait several moments to ensure that the computer isn’t first trying to “recognize” the device. Then try to ensure that the USB cable is properly connected, the LED should turn on when connected to the computer or power. Also, this can happen when the device is still in the recording or trigger mode. Another possibility is that your computer’s security software is blocking the device, please try a different computer and/or contact your IT department.

enDAQ Lab Software does not Run

This is likely due to a security issue; you may have to contact your IT department.  You may need to change your apps settings in Microsoft to allow you to run apps from "anywhere" as shown if you receive an alert that the software wasn't downloaded from the Microsoft Store. This error is due in part to the fact that enDAQ Lab does not have an installer. It is a “portable” application, which can simply be copied to and run from anywhere: external disks, flash drives, recorders, etc. Lastly as a reminder that currently, the enDAQ Lab only runs on Windows computers.

I Work for the Navy and I need the Correct Configuration File

There is a specific configuration file recommended by NAVAIR for testing on F/A-18s that disables all sensors besides the pressure channels.  It is attached here.

Microsoft Windows is Prompting to Scan and Fix the enDAQ (previously Slam Stick) Drive

Some Windows versions present this dialog for some drives not formatted by Windows.  This message is harmless; the user may either proceed with or cancel the scan.

Note

Do not use disk utilities to perform “bad sector” tests on the device. Not only is this type of test not suitable for Flash media, but the utility may also incorrectly detect “bad” sectors on the device due to the special mechanism the device uses to provide dynamic data via virtual files (such as the clock setting and device information).


Troubleshooting - Guides

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