Update Firmware
We periodically provide firmware updates that;
- Enable new features
- Reduce power consumption
- Fix customer issues
We have separate update processes for our current, and legacy devices. Our current devices include most devices produced since November 2019, except for the S3-D16 and S3-D200.
To be sure what type of device you have, go to the configuration screen and check the Firmware Version in the Recorder Info tab. Our current devices have a 3 digit version (#.#.#), legacy devices have a single digit Firmware Version.
In this Article
- Current Products: Current Firmware Update Process
- Legacy Products: Update Firmware Process Page
Current Firmware Update Process
Download: Latest-Firmware_2-01-07 (433 KB zip)
Update Firmware Process:
The latest firmware download will contain the following three files to update the firmware.
- update.pkg
- update.pkg.sig
- COMMAND
Step 1. First place the update.pkg and update.pkg.sig in the device's SYSTEM directory.
Step 2. Then copy the COMMAND file into the SYSTEM \ DEV folder. You will need to overwrite the file already located there.
At this time the device will disconnect from USB, LEDs will blink for a few moments, then the device will reappear and the firmware will be updated!