Ordering

We know that ordering can sometimes be a hassle. We've attempted to make it as easy as possible for you to pay for and track your order.

In this Article


Ordering Process

Our ordering process is a typical eCommerce one.  Add the items to your cart and proceed to the checkout page.  Then click the bottom right button, "Check Out."

Enter the appropriate billing and shipping information.

You will then be asked to select a shipping method.

Then you can enter the credit card details or use a different payment method.
You will then be prompted to complete the order. Thank you!  You will receive an order confirmation via email and additional email updates once the order has shipped.


Payment

enDAQ is committed to making it simple and efficient for our customers to order our products.  No RFQs (all pricing is listed right there on the website), no complicated forms to fill out, just place an order like you would through any eCommerce store. Midé accepts payment via credit card, bank transfers, and purchase orders (for orders over $5,000 and with approved credit).

Credit Cards

Our website accepts all major credit cards including Visa, Mastercard, American Express, and Discover. All orders are compliant with the Payment Card Industry ( PCI) and Data Security Standard (DSS). We can split orders if needed to be under your company's credit card limit.

Purchase Orders

We have a $5,000 minimum for all purchase orders requiring payment terms of NET30. We can accept purchase orders for less than this amount, but they require prepayment in the form of bank transfer or credit card. Please contact our Customer Success Team if you need to pay via purchase order. We do require you to complete a credit application before we can accept your purchase order. Some customers may need Midé's W9 to set us up as an approved supplier in their system.

Bank Transfers

Midé accepts wire transfers for both domestic and international customers. The wire transfer instructions are available here . Please reply to your order confirmation when you have transferred the funds so our shipping department can look for the transfer to be finalized in our bank account. We get a large number of transfers so it's important to let us know when the transfers are made for each order. Midé will not ship any product until we have confirmed that the appropriate funds have been received by our bank.

Tax

There will be no sales tax charged unless your company is based in Massachusetts or California. If so, there will be a 6.25% tax applied at checkout for Massachusetts' shipping addresses and the applicable state, county, and city taxes for shipping addresses located in California.


Returns, Exchanges & Discounts

A common question we receive is if a customer can have a trial unit to borrow or evaluate before purchasing. We understand the reasoning and we considered offering this service, but ultimately decided against it due to logistical issues it presented.  We do offer full refunds within 90 days from your purchase date if/when the product does not meet your expectations or work for your application, assuming the unit is not damaged.

We also offer an exchange of a unit for a different measurement range if/when discovered a different unit is needed within 90 days of your initial purchase date and assuming the unit is not damaged, as well.  For example, if you purchase a 100g unit and realize that you need a 500g unit, we will gladly process an exchange for you. If the units are of the same value, the exchange will be free of charge. If you would like to exchange one unit for a unit of a higher value, we will help you process the payment for the difference in cost.  If unsure of the measurement range, we do encourage customers to be conservative and select the larger measurement range. Our noise levels and resolution are generally small/fine enough for most applications even on the units with wide measurement ranges.

In an attempt to provide a greater level of transparency, all pricing is available on our website through an eCommerce platform. The use of an eCommerce site allows users to purchase our products via credit card without requiring a quote or waiting for our approval. We do not offer discounts to distributors, non-profits, students, sales representatives, etc. However, we do not restrict the resale price of our units.


Shipping

Domestic Shipping

UPS

We offer multiple speeds of shipping via UPS. The shipping cost is determined by the weight of your order, the destination, and the speed of delivery you select. The following map shows the estimated shipping  time when selecting UPS ground:


UPS US Time in Transit Map

FedEx

We do not offer FedEx as a shipping option on our website, but we can ship via FedEx using your company account number if that is your preferred carrier. Please contact our Customer Success Team to request this. 

International Shipping

We currently offer international shipping to all countries where UPS, FedEx, or DHL service is available. Please note that all import duty and brokerage fees are the responsibility of the buyer.

DHL

We do not offer DHL Express  as a shipping option on our website, but we can ship via DHL using your company account number if that is your preferred carrier. Please contact our Customer Success Team to request this. 

UPS

We offer the following shipping services through UPS (if available to your area): UPS Express, Saver, Standard, Worldwide Expedited, and Worldwide Express Plus. The shipping cost is determined by the weight of your order, the level of UPS service selected, and the destination. If you selected UPS shipping, a shipping notification email, including tracking, will be sent as soon as the item has shipped from our facility.

FedEx

We do not offer FedEx as a shipping option on our website, but we can ship via FedEx using your company account number if that is your preferred carrier. Please contact our Customer Success Team to request this.  

Harmonized Tariff & NAICS Codes

The harmonized tariff code (HTC) for our Slam Stick products is 9031.80.8085. The North American Industry Classification System (NAICS) code for our Slam Stick products is 334519.

Shipping Address

Please note that we are limited to 35 characters per line of your shipping address.  Use this  simple HTML file to modify your shipping address appropriately to fit within the required 35 characters, otherwise, our fulfillment team will just cut off the end of the address line which may result in an invalid or unknown address.


Distributors

If you would like to save time with your order by using a distributor that has our products in stock, and with whom you may already have an existing account for easy payment, we use the following two distributors.

Keep in mind that these distributors will have higher pricing than we do.  This is because they receive the same pricing that everyone else does on our website, and they sell for a higher price to meet their required margin.

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.